ಮುಖ್ಯ ಮಾಹಿತಿ - Overview

Voder Transport Services ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and transport services, including packers & movers, pickup & drop, vehicle rental, tours & travels, and our real-time tracking system.

Our Services: Last-mile logistics, B2B/B2C/C2C transport solutions, real-time GPS tracking, and payment processing across Davanagere district including Harihar, Channagiri, Harpanahalli, Jagalur, and nearby areas.

1. ಮಾಹಿತಿ ಸಂಗ್ರಹ - Information We Collect

Personal Information:

• Name, phone number, email address
• Pickup and delivery addresses
• Home/office size details (2BHK/3BHK) for packers & movers
• Floor details for pricing calculations
• Material volume and weight information

Location & Tracking Information:

• Real-time GPS location of vehicles and shipments
• Route optimization data
• Pickup and delivery timestamps
• Distance calculations for pricing

Payment Information:

• Payment method details (processed via Razorpay)
• Transaction history and receipts
• Insurance coverage selections
• GST and invoicing information for B2B services

Service-Specific Information:

• Vehicle rental preferences and requirements
• Travel destinations for tours & travels
• Corporate booking details for bulk orders
• Special handling instructions for fragile items

2. ಮಾಹಿತಿ ಬಳಕೆ - How We Use Your Information

• Service Delivery: Processing bookings, route planning, and completing transport services
• Real-Time Tracking: Providing live GPS tracking and delivery updates
• Pricing Calculations: Floor-wise, distance-based, and volume-based pricing
• Payment Processing: Secure transactions via Razorpay platform
• Customer Support: 24/7 support and service assistance
• Service Improvement: Optimizing routes and enhancing service quality
• Legal Compliance: Meeting regulatory requirements for transport services

3. ಮಾಹಿತಿ ಹಂಚಿಕೆ - Information Sharing

We may share your information in the following circumstances:

• Service Partners: Drivers, packers, and logistics partners for service delivery
• Payment Processors: Razorpay for secure payment processing
• Insurance Providers: For coverage and claims processing
• Legal Requirements: When required by law or regulatory authorities
• Emergency Situations: For safety and security purposes

We do not sell or rent your personal information to third parties.

4. ಡೇಟಾ ಸುರಕ್ಷತೆ - Data Security

• Encrypted data transmission and storage
• Secure payment processing via Razorpay
• Access controls and authentication measures
• Regular security audits and updates
• GPS data encryption for tracking services

5. ನಿಮ್ಮ ಹಕ್ಕುಗಳು - Your Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at: privacy@vodertransport.com

6. ಕುಕೀಸ್ ಮತ್ತು ಟ್ರ್ಯಾಕಿಂಗ್ - Cookies & Tracking

• Essential cookies for website functionality
• Analytics cookies to improve our services
• GPS tracking cookies for real-time location services
• Payment processing cookies via Razorpay

7. ಮಕ್ಕಳ ಗೌಪ್ಯತೆ - Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. ಡೇಟಾ ಧಾರಣೆ - Data Retention

• Service data: Retained for 7 years for legal compliance
• Payment records: Retained as per Indian tax laws
• GPS tracking data: Retained for 2 years for service improvement
• Customer communication: Retained for 3 years

9. ಅಂತಾರಾಷ್ಟ್ರೀಯ ವರ್ಗಾವಣೆ - International Transfers

Your data is primarily processed and stored in India. If data needs to be transferred internationally, we ensure appropriate safeguards are in place as per Indian data protection laws.

10. ನೀತಿ ಬದಲಾವಣೆಗಳು - Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.